Untitled Document

[??] Frequent Ask Question [??]

Q	1	How do I make a booking?
Q	2	What information do I have to provide?
Q	3	How do I pay for my fee?
Q	4	How do I get my tickets?
Q	5	How long will my ticket take to arrive?
Q	6	Do the fares listed include airport taxes?
Q	7	Why is there a 2% surcharge with credit card purchase?
Q	8	How do I upgrade using vouchers and e-mileage?
Q	9	Do you sell tickets departing from Taiwan to UK?
Q	10	Do you provide a visa application service?
Q	11	Why are your telephone lines always engaged?
Q	12	Why is there no response to my emails?
Q	13	Why do the fares change?
Q	14	How often do you update the website?
Q	15	What is the refund / cancellation / date change policy?

Q	1	How do I make a booking?
A		You can telephone us: 020 - 7388 - 8955 or email us: sales@ourstravel.com
Q	2	What information do I have to provide?
A		There are 5 essential elements to make a booking: 1. Full name (displayed on your travelling passport) 2. travelling date (s) 3. preferred airlines 4. seat class 5. telephone number and/or e-mail address
Q	3	How do I pay for my fees?
A		We accept cash, cheque and all major credit and debit cards. (There will be a 2% surcharge with every credit card purchase, except solo & debit cards)
Q	4	How do I get my tickets?
A		You can come to ours office Mon-Fri 9:30~17:30 Sat 9:30~12:00 Alternatively we can post the tickets to your address.
Q	5	How long will my ticket take to arrive?
A		Once we have received your payment, we will issue your ticket and post to the address supplied with Recorded Delivery. You can pay an extra 5 pounds for Special Delivery, which is a next day guarantee service. Please allow 3 working days for the tickets to arrive.
		Special delivery	guaranteed next day delivery before 12 pm
		Recorded delivery	ticket will reach you within 3 days
		1st class delivery	ticket will reach you within 3 days
Q	6	Do the fares listed include airport taxes?
A		No. Airport taxes need to be added to the fares listed. The Airport taxes may vary depend on the airports used and the exchange rate on the ticketing date.
Q	7	Why is there a 2% surcharge with credit card purchase?
A		Our bank charges us a 2% surcharge for every transaction.
Q	8	How do I upgrade using vouchers and e-mileage?
A		Please provide your membership number when you make the booking and let us know the class to which you wish to upgrade and also the method by which you wish to do so.
Q	9	Do you sell tickets departing from Taiwan to UK?
A		I am afraid of that we can not sell this type of flight ticket.
Q	10	Do you provide a visa application service?
A		Unfortunately we are not able to provide this service as we do not currently have the staff. We may, however look into this in the future.
Q	11	Why are your telephone lines always engaged?
A		While we do our utmost to ensure that we provide a complete and efficient service to you, the customer, we do have limited staff and sometimes our lines can become jammed, especially during particularly busy periods. We can only apologies and ask that, if you have any urgent matters please contact us by email or fax.
Q	12	Why is there no response to my emails?
A		Email booking has become increasingly popular in recent month, we will reply your emails as soon as possible.
Q	13	Why do the fares change?
A		The airlines reserve the right to make changes to fares and flight schedules. We will try our best to update the newest change.
Q	14	How often do you update the website?
A		We update the website frequently for the newest fares and offers. Please let us know if there is any question and comment.
Q	15	What is the refund / cancellation / date change policy?
A		It depends on the airline and booking class. Most special offers are restricted to some limitation. Please contact us for more detail.